Privacy Policy

At Eterna Skin Shop, we believe that privacy and security should be as uncompromising as our clinical-grade skincare formulations. This Privacy Policy outlines how we collect, use, protect, and manage your personal information in alignment with our commitment to excellence.

INTRODUCTION

Eterna Skin Shop (“we,” “our,” or “us”) operates the website dealsskincare.com, serving a discerning international clientele of skincare professionals, luxury beauty enthusiasts, and clinical skincare seekers. We are committed to protecting your privacy and ensuring transparency in how we handle your personal data, reflecting the premium nature of our brand and the trust you place in us.

INFORMATION WE COLLECT

Personal Information

• Identity Data: Name, title, gender
• Contact Data: Billing and shipping addresses, email address, telephone numbers
• Financial Data: Payment card details (processed securely through our payment partners), PayPal account information
• Transaction Data: Details about purchases, order history, and preferences
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system
• Profile Data: Username and password, purchases or orders, interests, preferences
• Usage Data: Information about how you use our website, products, and services
• Marketing Data: Preferences in receiving marketing from us and our third parties

Automatically Collected Information

Like most premium e-commerce platforms, we automatically collect certain information when you visit our site, including through cookies and similar tracking technologies.

HOW WE USE YOUR INFORMATION

We use your personal data to provide the refined shopping experience expected by our international clientele:

• Order Processing: To process and fulfill your purchases of clinical-grade skincare products, including payment processing and international shipping
• Customer Service: To provide personalized support for our premium product lines including REVISION Skincare®, EltaMD® SPF, and Face Reality™ Skincare
• Personalization: To curate product recommendations based on your preferences and purchase history
• Security: To protect against fraud and unauthorized transactions, maintaining the integrity expected of a luxury skincare retailer
• Marketing Communications: To inform you about new collections, special promotions, and clinical skincare insights (with your consent where required)
• Website Improvement: To enhance our digital presence and shopping experience for our global community
• Legal Compliance: To meet regulatory requirements for international transactions and data protection

LEGAL BASIS FOR PROCESSING

We process your personal information based on the following legal grounds:

• Performance of Contract: To fulfill your orders and provide the services you request
• Legitimate Interests: To operate our business and provide you with the expected premium service
• Consent: For marketing communications and certain cookies (where required by law)
• Legal Obligation: To comply with applicable laws and regulations

DATA SHARING AND DISCLOSURE

We may share your information with trusted third parties in the following circumstances:

• Payment Processors: With Visa, MasterCard, JCB, and PayPal to securely process your payments
• Shipping Partners: With international shipping carriers to deliver your orders globally
• Service Providers: With companies that provide services on our behalf, such as website hosting, data analysis, and marketing assistance
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets

We ensure all third parties respect the security of your personal data and process it in accordance with the law.

INTERNATIONAL DATA TRANSFERS

As we serve customers globally (excluding certain Asian and remote regions), your personal data may be transferred to and processed in countries outside your country of residence. We implement appropriate safeguards, including standard contractual clauses, to ensure your data receives adequate protection regardless of where it is processed.

DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain customer data for 7 years from the date of your last transaction to comply with financial regulations and to serve you effectively.

DATA SECURITY

We implement robust security measures appropriate to a premium skincare retailer:

• Industry-standard SSL encryption for all data transmissions
• Secure payment processing through PCI-DSS compliant partners
• Regular security assessments and monitoring
• Limited access to personal data on a need-to-know basis
• We never store complete payment card details on our servers

While we implement these comprehensive security measures, no method of transmission over the Internet or electronic storage is 100% secure.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Access: The right to request copies of your personal data
• Rectification: The right to correct inaccurate or incomplete data
• Erasure: The right to request deletion of your personal data
• Restriction: The right to request limitation of processing of your data
• Data Portability: The right to receive your data in a structured, machine-readable format
• Objection: The right to object to certain processing activities
• Withdraw Consent: The right to withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to all legitimate requests within one month.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for basic site functionality and secure transactions
• Performance Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Enable personalized features and remember your preferences
• Targeting Cookies: Used to deliver relevant advertisements and track campaign performance

You can control cookie settings through your browser. However, disabling certain cookies may impact your shopping experience.

CHILDREN’S PRIVACY

Our website and clinical-grade skincare products are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with an updated revision date.

CONTACT US

The path to transformative skincare should be as refined as the products themselves.