FAQ

We specialize in premium, scientifically-backed skincare formulations including clinical-grade products from renowned brands like REVISION Skincare®, EltaMD® SPF, and Face Reality™ Skincare. Our collection spans facial care, body treatments, luxury accessories, and exclusive lines such as our Arch Addict® Collection and The Phytomer Collection.

Our curated selection includes products for various skin concerns and types. We offer clinical-grade formulations designed by skincare experts to address specific needs. For personalized recommendations, we suggest consulting with our educational support team.

Yes, we offer carefully curated Kits that combine complementary products for optimal skincare routines. These bundles are designed to provide transformative results through synergistic formulations.

We proudly offer worldwide shipping to most locations. Please note that delivery to some remote areas in Asia and select locations may be unavailable due to logistical constraints.

Each order receives our meticulous attention with standard processing taking 1-2 business days before dispatch. During high-demand periods like Black Friday events, processing may extend slightly to ensure your premium products are prepared with care.

We offer two premium shipping methods:

Standard Shipping – $12.95
Utilizing premium carriers (DHL or FedEx) with delivery typically within 10-15 business days after dispatch. Includes tracking and secure handling.

Free Shipping
Available for orders of $50 or more via EMS, delivering within 15-25 business days after dispatch.

Yes, our Standard Shipping option includes detailed tracking information, allowing you to monitor your premium skincare journey every step of the way.

Each product is carefully packaged with secure packaging to ensure it arrives in perfect condition, maintaining the integrity of our clinical-grade formulations throughout transit.

To accommodate our international clientele, we accept Visa, MasterCard, JCB, and PayPal, ensuring seamless transactions regardless of your location.

While we handle all necessary documentation for international shipments, customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country’s regulations.

We periodically offer promotions and special events. For ongoing updates, we recommend checking our BESTSELLERS section and subscribing to our newsletter for exclusive offers.

Your satisfaction is paramount. We accept returns within 15 days of receipt if any product doesn’t meet your expectations. Please visit our Returns Policy page for detailed information and procedures.

Most products in their original condition are eligible for return within the specified period. For specific details regarding product eligibility and condition requirements, please refer to our complete Returns Policy.

Once we receive your returned items, refunds are typically processed within 5-7 business days. The time for the refund to appear in your account may vary depending on your financial institution.

During the checkout process, you’ll have the option to create an account for faster future purchases and order tracking. This allows us to provide a more personalized luxury experience.

Use the “Forgot Password” feature on the login page. You’ll receive email instructions to securely reset your password and regain access to your account.

Log into your account where you can update your personal information, shipping addresses, and communication preferences in the account settings section.

Please note that delivery times are estimates and may be affected by factors beyond our control such as customs processing, weather conditions, or carrier delays. We appreciate your understanding should these rare circumstances occur. At Eterna Skin Shop, we believe that the path to transformative skincare should be as refined as the products themselves.