At Eterna Skin Shop, we understand that the journey to radiant skin doesn’t end with product selection—it extends to the seamless delivery of your carefully curated skincare essentials. As part of our commitment to providing a luxury experience from discovery to delivery, we’ve established global shipping protocols designed with your convenience in mind.
We proudly ship worldwide, bringing our scientifically-backed formulations and luxury wellness products to discerning clients across the globe. Please note that delivery to some remote areas in Asia and select locations may be unavailable.
Order Processing
Each order receives our meticulous attention to ensure your premium skincare products are prepared with care. Our standard processing time is 1-2 business days before your order is dispatched from our facility. During promotional periods such as our Black Friday events, processing times may extend slightly due to high demand.
Shipping Options
Standard Shipping – $12.95
For those seeking a balance of efficiency and reliability, our Standard Shipping option utilizes premium carriers including DHL or FedEx. With this service, your order will typically arrive within 10-15 business days after dispatch. This option provides tracking capability and secure handling of your luxury skincare products.
Free Shipping
For orders of $50 or more, we’re pleased to offer complimentary shipping via EMS. This economical option delivers your curated selections within 15-25 business days after dispatch. Perfect for stocking up on your REVISION Skincare® essentials or exploring our Thymes® aromatic creations without additional shipping costs.
Global Accessibility
Our mission to make luxury skincare accessible extends beyond product curation to worldwide delivery. Whether you’re a skincare enthusiast in Europe, a wellness seeker in North America, or someone appreciating clinical-grade formulations in Australia, we’re committed to bridging the distance between you and your skincare aspirations.
Secure Packaging
Each product is carefully packaged to ensure it arrives in perfect condition, maintaining the integrity of our clinical-grade formulations.
Order Tracking
With our Standard Shipping option, monitor your premium skincare journey every step of the way with detailed tracking information.
Customs Consideration
We handle all necessary documentation for international shipments, simplifying the process for our global clientele.
Payment Methods
To accommodate our international clientele, we accept various payment methods including Visa, MasterCard, JCB, and PayPal, ensuring a seamless transaction regardless of your location.
Returns & Exchanges
Your satisfaction is paramount. If any product doesn’t meet your expectations, we accept returns within 15 days of receipt. Please visit our Returns Policy page for detailed information.
Please note: Delivery times are estimates and may be affected by factors beyond our control such as customs processing, weather conditions, or carrier delays. We appreciate your understanding should these rare circumstances occur.
At Eterna Skin Shop, we believe that the path to transformative skincare should be as refined as the products themselves. From our virtual shelves to your doorstep, we’re honored to be part of your wellness journey.
Should you have any questions about shipping or delivery, our educational support team is always ready to assist at [email protected].